“For our employees, working with the Claims Information System (CIS) primarily means saving time. Thanks to CIS, we have quick access to all relevant weather-related claims information at any time and can analyze the damage quickly and reliably. Our customers thus receive faster feedback. The latter increases service quality and strengthens customer loyalty,” says Hermann-Josef Coenen, Head of Claims Department, Barmenia Insurance.
About Barmenia Insurance:
Barmenia Versicherungen is an independent insurance group based in Wuppertal, Germany. The Barmenia Insurances are an all-line insurer. In 2019, the group generated a total premium income of around 2.25 billion Euros with a portfolio of over 2.5 million insurance contracts. In line with the brand values “Simply.human”, the business strategy is geared towards high customer satisfaction.
UBIMET is the leading private provider of meteorological forecasting systems, information and severe weather warnings, and the first global digital weather service. The international company, headquartered in Vienna with offices in Karlsruhe, Melbourne, Munich, New York, and Zurich, offers high-quality meteorological data, forecasts, and warnings that allow weather-dependent industries worldwide to increase safety and efficiency. As a market and innovation leader, UBIMET has been providing over 170 customers in the insurance industry with high-precision weather data worldwide for more than 10 years. Loss prevention, operational readiness, and claims management are among the core competencies. The increase of NPS, an improved combined ratio, and positive touchpoints through regular customer contact characterize the cooperation.